Concerns raised by tax bodies over HMRC service levels

27 June 2022

Accountancy’s professional bodies have written a joint letter to HMRC highlighting “long-standing concerns” over the tax department’s service levels. This action follows pressure from their members.

The joint letter was signed by ATT, CIOT, ICAEW and ICAS and called attention to frequent concerns raised by their members about “poor HMRC service levels”.

The letter was published after the professional bodies were being frequently contacted by their members with concerns about HMRC’s performance standards and they were faced with questions over what they were going to do about it.

The letter. stated: “We are under considerable pressure from our members to demonstrate what we are doing about poor HMRC performance levels and to raise the issues with government, parliamentary committees and the media,” “The impact on individuals and businesses of these delays is considerable.”

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